Agentic AI Success Story

From 2 Days to 30 Minutes: How DPD Saves 250+ Hours/Month with dreamleap’s Content Agent

  • Acceleration of 2 days -> 30 Minutes
  • Free up of 1 FTE/year



Next step:  an AI writing assistant for customer service.

Customer: DPD Switzerland

Industry: Marketing and CX in Logistics & Supply Chain 

Target Vision: E2E CX and process automation: more efficient content creation and process automation using AI agents. 

Solution: dreamleap Content & Image Automation

“The Content Suite by dreamleap has massively accelerated our workflow. Previously, we needed around 20 minutes per caption. Today, the tool provides us with several compelling suggestions in under 30 seconds. Thanks to the entire Content Suite, we have already created over 500 posts and saved an enormous amount of time. In addition, our posts are better optimized for SEO and more creative for our community!”


Jana Cybula – Marketing & Social Media Specialist


The Challenge


DPD Switzerland set the course early so that GenAI not only supports isolated use cases, but unfolds its impact across the entire Marketing. Together with dreamleap, a clear roadmap was created: from initial use cases to Agentic AI based on a central Data Brains with measurable efficiency gains in marketing.

How It Works

The core is a central Data Brain as a trusted knowledge source. Building on this, the following agents based on the dreamleap AI Suite are in use. 


  • Content & Image Automation (brand voice consistency, audience personalization, variants per channel) 
  • Audio Analytics in the customer center (quality assurance, coaching tips, and next-best actions to make customer service even more personalized and faster) 
  • Translation agents (multilingual content quickly, in an authentic style, 1:1 format, in as many languages as possible for Sales, Marketing, and Management)

The Solution

The dreamleap Content Automation Agents creates texts and images faster, more consistently, and targeted to the audience. Teams select the target group, tone, and channel; the agent generates channel-optimized versions (e.g., Instagram, LinkedIn) in the defined Brand Voice. The image generation module provides visuals in the corporate design and supplies reusable templates.

  • It is ensured that all content consistently aligns with the Brand Voice.   
  • The content is personalized and addresses the target audience directly, making it more likely to succeed.   
  • Brand-compliant editing: Automatic rewriting according to company style & glossary; spelling/grammar in real time.   
  • Cost-effectiveness: Value-based pricing model (pricing by impact, e.g. documents/assets – not by users). 

Results


Content & Agent saves over 250 hours per month in content generation thanks to specialized LLMs 

With the Agent Architecture, DPD significantly reduces production time and increases output: 2 days → 30 minutes per asset, 270 pieces of content in a short period of time, ~1 FTE/year capacity freed up; in total, this amounts to over 250 hours per month  of saved content and translation work. In service, since 09/2025.


Initial results show significant efficiency and quality gains: 


  • Time-to-Content: −97% (20 min → < 30 sec per caption) 
  • Output volume: Over 500 social media posts created with the Content Suite 
  • Quality gain: better SEO optimization and greater creativity of the posts

“The Content Suite by dreamleap has massively accelerated our workflow. Previously, we needed around 20 minutes per caption. Today, the tool provides us with several compelling suggestions in under 30 seconds. Thanks to the entire Content Suite, we have already created over 500 posts and saved an enormous amount of time. In addition, our posts are better optimized for SEO and more creative for our community!”


Jana Cybula – Marketing & Social Media Specialist


How Does DPD Switzerland Benefit?

Instead of 20–30 minutes per caption, the team now needs less than 30 seconds while maintaining a consistent Brand Voice and creating more creative content. 


In 2025 alone, over 500 social media posts were already produced using the Content Suite. Target audiences are addressed consistently, personally, and with stronger SEO impact, all without additional effort for the team. 


Next Steps

The agent platform will continue to be expanded with additional features.

For example, the rollout of intelligent plugin agents.


Writing assistants in customer service to ensure the best possible customer service and increase efficiency in customer service.

Interested in a Similar Implementation? 

Contact us.

We will support you in becoming an AI champion.

dreamleap provides not only the AI Suite, but also enablement (champions, trainings, guidelines) and prioritization based on feasibility and business impact, so that quick wins can go live promptly and scaling is successful.


The platform delivers the core component to make AI automation quickly available to DPD and CXB’s customers. That is why DPD Switzerland has also entered into a strategic partnership with dreamleap. (More about this in PR news here).