Agentic AI Success Story

3000x Faster CX: DPD Cuts 2 Days → 30 Minutes, Saves 250+ Hours/Month, and Creates 500+ Posts

  • Acceleration of 2 days -> 30 Minutes
  • Free up of 1 FTE/year
  • Full Automation of Quality Management Review Process


Next step: an AI writing assistant for customer service.

Customer: DPD Switzerland

Industry: Marketing and CX in Logistics & Supply Chain 

Target Vision: E2E CX and process automation: From more efficient content creation, consistent quality in the call center to process automation using AI agents. 

Solution: dreamleap Content & Image Automation, Translations, Audio Analytics (Quality Management in the Customer Center).

“The Content Suite by dreamleap has massively accelerated our workflow. Previously, we needed around 20 minutes per caption. Today, the tool provides us with several compelling suggestions in under 30 seconds.”


Jana Cybula – Marketing & Social Media Specialist

The Challenge


DPD Switzerland set the course early so that GenAI not only supports isolated use cases, but unfolds its impact across the entire Customer Journey. Together with dreamleap, a clear roadmap was created: from initial use cases to Agentic AI based on a central Data Brains – with measurable efficiency gains in marketing and customer service. 


Mastering CX Challenges Efficiently with Agents

Before starting, DPD Switzerland faced typical hurdles familiar to many companies: content was created in parallel by multiple teams, knowledge was siloed and difficult to reuse, tone of voice varied by team, and manual handling of emails and inquiries in service was time-consuming. DPD’s goal was to gradually deploy AI across all areas. 


Initial GenAI experiments deliver good results, but often remain isolated solutions without governance, without a clear data foundation, and scaling within the company is difficult.

The Solution: Data Brain and Agentic AI,
clearly structured through enablement 

Using a defined innovation and prioritization process, DPD collected relevant use cases and evaluated them together with dreamleap for feasibility and business relevance. The prioritized use cases were quickly integrated into the teams—and showed rapid impact.

How It Works

The core is a central Data Brain as a trusted knowledge source. Building on this, the following agents based on the dreamleap AI Suite are in use. 



  • Content & Image Automation (brand voice consistency, audience personalization, variants per channel) 
  • Audio Analytics in the customer center (quality assurance, coaching tips, and next-best actions to make customer service even more personalized and faster) 
  • Translation agents (multilingual content quickly, in an authentic style, 1:1 format, in as many languages as possible for Sales, Marketing, and Management)

Proven AI Use Cases

Explore how automation improves quality, accelerates content, and enables multilingual rollout end to end.

Audio Analytics for Automated Quality Management

Analyze calls for sentiment, topics and intents, and compliance. Dashboards and coaching signals are delivered in real time.

Learn more

Content Automation to Save 250+ Hours per Month

Cut content creation from days to minutes. Deliver publish ready assets with consistent brand quality at scale.

Learn more

Translation Agent for 60+ Languages with 1:1 Layout

Preserve formatting in Word, PowerPoint and Excel. QA, terminology and approvals are embedded in the content pipeline.

Learn more

“Thanks to the entire Content Suite, we have already created over 500 posts and saved an enormous amount of time. In addition, our posts are better optimized for SEO and more creative for our community!”


Jana Cybula – Marketing & Social Media Specialist 



dreamleap provides not only the AI Suite, but also enablement (champions, trainings, guidelines) and prioritization based on feasibility and business impact, so that quick wins can go live promptly and scaling is successful. 


The platform delivers the core component to make AI automation quickly available to DPD and CXB’s customers. That is why DPD Switzerland has also entered into a strategic partnership with dreamleap. (More about this in PR news here).

Results

Content & Translator Agent saves over 250 hours per month in content generation and enables high quality and customer proximity thanks to specialized LLMs 

With the Agent Architecture, DPD significantly reduces production time and increases output: 2 days → 30 minutes per asset, 270 pieces of content in a short period of time, ~1 FTE/year capacity freed up; in total, this amounts to over 250 hours per month  of saved content and translation work. In service, since 09/2025, a largely automated analysis of conversations provides an objective basis for coaching and quality management (Human-in-the-Loop remains in place).


Initial results show significant efficiency and quality gains: 


  • Time-to-Content: −97% (20 min → < 30 sec per caption) 
  • Output volume: Over 500 social media posts created with the Content Suite 
  • Quality gain: better SEO optimization and greater creativity of the posts 

“Together with Andreas, I trained the Content Agent already during the development phase - and from the very beginning, the collaboration was clear, efficient, and cooperative. His reliability, solution-oriented approach, and enthusiasm for working together greatly enriched the project.


Today, the Content Agent is a real game-changer for us: not only do we produce much faster, but we also keep our brand voice consistent - and that of our clients as well. It enables us to deliver exactly the presence that defines cxb across every channel: clear, unified, professional - and full of personality.”


Maj Lina Schönrock – Head of Marketing at cxb 


Next Steps

The agent platform will continue to be expanded with additional features.

For example, the rollout of intelligent plugin agents.


Writing assistants in customer service to ensure the best possible customer service and increase efficiency in customer service.

Interested in a Similar Implementation? 

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