Agentic AI Success Story

60+ Languages, 1:1 Layout: DPD Switzerland Scales Brand-Perfect Translations with dreamleap’s Translation Agent

  • 60+ languages supported
  • 1:1 layout retained for Word, PowerPoint, and Excel


Next step: an AI writing assistant for customer service.

Customer: DPD Switzerland

Industry: Marketing and CX in Logistics & Supply Chain 

Target Vision: E2E CX and process automation: efficient translations across languages using AI agents. 

Solution: dreamleap Translations

“The Content Suite by dreamleap has massively accelerated our workflow. Previously, we needed around 20 minutes per caption. Today, the tool provides us with several compelling suggestions in under 30 seconds. Thanks to the entire Content Suite, we have already created over 500 posts and saved an enormous amount of time. In addition, our posts are better optimized for SEO and more creative for our community!”


Jana Cybula – Marketing & Social Media Specialist


The Challenge


DPD Switzerland set the course early so that GenAI not only supports isolated use cases, but unfolds its impact across the entire Marketing. Together with dreamleap, a clear roadmap was created: from initial use cases to Agentic AI based on a central Data Brains with measurable efficiency gains in translations across languages.

How It Works

The core is a central Data Brain as a trusted knowledge source. Building on this, the following agents based on the dreamleap AI Suite are in use. 


  • Content & Image Automation (brand voice consistency, audience personalization, variants per channel) 
  • Audio Analytics in the customer center (quality assurance, coaching tips, and next-best actions to make customer service even more personalized and faster) 
  • Translation agents (multilingual content quickly, in an authentic style, 1:1 format, in as many languages as possible for Sales, Marketing, and Management)

The Solution

The dreamleap Translations Agent localized content quickly and in line with the brand. It preserves brand voice and formatting across languages, delivers context-based translations  with industry-specific terminology, checks quality (spelling, syntax, expression), and supports over  60 languages. Word, PowerPoint, and Excel remain in 1:1 layout retained for seamless reuse in Sales, Marketing, and Management.

Translations are fed directly into the Content Pipeline embedded: Briefing → Creation → Localization → Proofreading → Approval. Individual files or Batch translations run in parallel; if needed, you select the translation mode (literal / free / creative).   

  • Brand voice & formatting  preserved  – consistent communication across all languages.
  • Context & terminology fidelity – Glossaries / Do & Don’ts ensure consistent technical language.
  • Quality assurance integrated  – Proofreading (grammar, syntax, style) integrated in the process.
  • Scalability  – From single files to batch translations, 60+ languages, integrations with CMS/CRM/PIM etc.
  • Cost & speed – AI-powered workflows significantly reduce translation costs and accelerate rollout to new markets.

How Does DPD Switzerland Benefit?

DPD localizes campaigns and service responses faster, with more consistent corporate language and less friction between teams. This reduces dependence on external loops and shortens time-to-market.


What has improved
Translations are in the Content Pipeline integrated; validated text modules are returned to the Data Brain and are immediately available for reuse. Approvals become shorter, back and forth is eliminated, and multilingual publications can be synchronized planned. 

Next Steps

The agent platform will continue to be expanded with additional features.

For example, the rollout of intelligent plugin agents.


Writing assistants in customer service to ensure the best possible customer service and increase efficiency in customer service.

Interested in a Similar Implementation? 

Contact us.

We will support you in becoming an AI champion.

dreamleap provides not only the AI Suite, but also enablement (champions, trainings, guidelines) and prioritization based on feasibility and business impact, so that quick wins can go live promptly and scaling is successful.


The platform delivers the core component to make AI automation quickly available to DPD and CXB’s customers. That is why DPD Switzerland has also entered into a strategic partnership with dreamleap. (More about this in PR news here).