Understand
Recognizes intent and asks for missing context.
Customer Onboarding
Underwriting, application checks and integration into surrounding systems.
Sales Meeting Intelligence
Capture meetings and automatically generate follow-up emails and offers.
Content & Community Agent
Social media, mailings and newsletters in one place, including community management.
Web & Support Agent
Clarify initial website enquiries and handle first-line support requests.
Customer Care Automation
CRM-integrated response generation with human review before sending.
Automate customer-facing workflows from onboarding and sales to marketing, service and support.
Explore
Build your Agents
Design agents and connect them to business systems, data and complete workflows.
Test & Control your Agents
Evaluate, monitor and govern agent behavior before and during production use.
Create, orchestrate, test and control independent AI agents for regulated end-to-end workflows.
Explore
On-Prem Servers
Enterprise-grade AI infrastructure for private, controlled environments.
On-Device Solutions
Local AI for low-latency, offline and privacy-sensitive edge use cases.
Run private enterprise AI on your own infrastructure or directly on-device for sovereign and edge workloads.
Explore
Financial Services
AI for knowledge, compliance and secure financial workflows.
Insurances
Claims, policy and underwriting workflows.
Medical & Pharma
Privacy-first AI for medical and pharmaceutical teams.
Construction & Real Estate
Project data, tenders and reporting.
Industry & Space
Technical knowledge and enterprise workflows.
Explore AI implementations across regulated and operationally complex industries.
Secure AI workflows for financial services and compliance-heavy environments.
AI-supported insurance workflows from underwriting to policy and claims processes.
Privacy-first AI for sensitive healthcare, medical and pharmaceutical workflows.
AI workflows for project data, tenders, documentation and operational reporting.
AI for technical knowledge, complex operations and enterprise-grade industrial workflows.
Implementation Guide
How to implement AI in SMBs.
Board Readiness
Assess organizational AI readiness.
Learn with our AI Academy on VoiceTechHub or explore practical implementation guides.
Join live sessions and webinars focused on practical enterprise AI.
Explore webinarsRead practical perspectives, updates and insights on enterprise AI.
Read insightsDiscover upcoming sessions and events around AI adoption and implementation.
View events
About Dreamleap
Learn more about our company, mission and approach to enterprise AI.
Trust Center
Security, hosting, privacy and compliance information.
Success Stories
See results from real customer implementations.
Careers
Join the team building secure and practical enterprise AI.
PR & Media
Company news, media information and resources about Dreamleap.
Support that understands. Websites that act.
The dreamleap Support and Web Agent is an AI customer service agent for websites and digital support journeys. It answers with trusted company knowledge, asks follow-up questions when context is missing, and guides users to the right next step.
Example customer support journey with fictional insurer Lunora Insurance.
How the Support and Web Agent moves a customer question to resolution
Ground
Uses approved company knowledge for relevant answers.
Act
Guides customers to the right page, system or person.
24/7
real-time support
60+ languages
including regional dialects
GDPR compliant
with EU and Swiss hosting
Connected systems
CRM, helpdesk and APIs
One agent. Many customer-facing workflows.
Use the same AI agent foundation across support, service, knowledge and conversion workflows.
24/7 customer support
Policy and directive guidance
Internal knowledge assistant
Resident services
IT helpdesk automation
AI learning assistants
HR support
Lead generation and conversion
The team has supported us excellently in implementing an AI assistant showcase with its profound expertise and AI platform. We look forward to further collaboration.
Understand every interaction.
Track engagement, sentiment and performance across customer conversations, so support teams can see what customers ask, where they need help and how service is performing.
24/7
response availability
Up to 30%
lower operational costs
25%
higher lead conversion
30%
more engagement
Illustrative outcomes based on existing dreamleap product claims. Results vary by use case, integration depth and implementation.
Connected to your systems. Grounded in your knowledge.
The Support and Web Agent can connect customer conversations with the systems and information your teams already use.
CRM
Helpdesk
SharePoint
ERP
APIs
400+ systems
Business-specific context
Use internal knowledge and configure access for different user levels.
Omnichannel interaction
Support customer experiences across web, mobile and voice touchpoints.
Human when it matters
Hand conversations over to the right team when a customer needs personal support.
Secure enterprise deployment
Support GDPR-compliant workflows with EU and Swiss hosting options and security guardrails.
Your questions, answered.
A few practical answers about the dreamleap Support and Web Agent.
What is the dreamleap Support and Web Agent?
The Support and Web Agent is a customer-facing AI agent for real-time support, business-specific answers and connected actions. It can use internal knowledge, recognize customer intent, connect to enterprise systems and hand conversations to human teams when needed.
How long does it take to set up?
Core data sources and options can be configured quickly. The time required for a broader enterprise rollout depends on the systems, integrations and governance requirements involved.
Can it integrate with our existing tools?
Yes. The agent can connect to CRMs, helpdesks and custom systems through APIs, and the wider dreamleap platform supports integrations across more than 400 systems.
Does it support multiple languages?
Yes. The existing solution supports more than 60 languages, including Swiss German and regional dialects, with context-adaptive translation for multilingual customer experiences.
What if a customer wants to speak to a person?
The agent supports smart handover so conversations can move from automated support to a human team when personal assistance is required.
Your website should do more than answer questions.
Connect customer support, company knowledge and actions in one AI-powered service experience.
Book a demo
The Content Suite by dreamleap has massively accelerated our workflow. Previously, we needed around 20 minutes per caption. Today, the tool provides us with several compelling suggestions in under 30 seconds. Thanks to the entire Content Suite, we have already created over 500 posts and saved an enormous amount of time. In addition, our posts are better optimized for SEO and more creative for our community!
