Agentic AI Success Story

Success Story: AI is Streamlining All IoT Requests for KNX

NOMI by KNX: Answers in Seconds – Fewer Emails, More Clarity:

KNX is the open, manufacturer-independent standard for smart buildings – from lighting and shading to energy and security – and connects devices from many manufacturers into a flexible overall system. 


With NOMI KNX Swiss has launched a digital AI assistant live, which answers typical questions about planning, energy efficiency, manufacturer independence, and system integration competently, clearly and to the point answered. That fits the DNA of KNX: an open, manufacturer-independent standard with >500 manufacturers and compatible devices – modular, flexible and scalable. 


Client:  KNX Swiss 

Industry: Smart Home & Building Automation 

Objective: Fast, reliable answers about KNX for building owners, planners, and professionals – manufacturer-independent, future-proof, and energy-efficient 

Solution:  Chatbot – Conversational Assistant "NOMI" on the KNX website


Challenge

Buildings are becoming smarter – and the questions are increasing: How do I plan a future-proof Smart Home? Which solutions are truly energy-efficient? 


In practice, a clear pain point emerged: Many recurring questions from electricians and building owners about KNX (planning, efficiency, manufacturer-independent integration) tied-up support resources and led to a high volume of emails. Information was scattered across websites, PDFs, and forums; answers were not always consistently prepared. The goal was to provide a natural-language, consistent response directly on the website, which reduces emails, saves time and the strengths of the open KNX standard communicates them centrally. 


Solution

NOMI is a conversational assistant  on the KNX website. It identifies requests (intents) and responds to them. precisely in natural language. and refers to further content when needed. The solution is available in multiple languages,  compliant with data protection and can be curated and trained (FAQs, guides, manufacturer/device info). 


Scope

 

  • Intent recognition & Answers with source references (RAG) 
  • Topic coverage: Planning, energy efficiency, manufacturer independence, integration, training/partners 
  • Expandable to multiple languages (Website context), editorially curated 
  • Fallback & escalation (Contact/partner search) 
  • Analytics: Top questions, coverage, satisfaction, training backlog 
  • Data protection & operations in accordance with web policies 


"I am just as delighted as the other colleagues. I bombarded the thing with basic questions about KNX, e.g. why would I choose KNX, what is the difference with Matter, what is KNX, where can I buy it, etc. All answers were to the point, clear and correct. I think this chatbot could be put to very good use also at KNX international!"

How KNX uses NOMI:

  • Visitors ask their question directly on the KNX website; NOMI provides an immediate, clear answer – with a link to in-depth content (e.g. planning, energy efficiency, partners).
  • Frequently asked questions such as "How do I plan for the future?", "What makes KNX energy efficient?" or "How do I remain manufacturer-independent?" are consistently answered. 
  • For interested parties and professionals, this means less searching, more; for KNX, this reduces the email volume on standard questions.
  • Additionally, analytics show which topics are particularly in demand – providing direct input for content prioritization, FAQs, and partner communication. 


Next Steps

Based on the insights gained, KNX feeds the content automation  from dreamleap: Frequently asked questions are transformed into targeted content, guides, and training materials converted and rolled out in multiple languages.


In parallel, NOMI's knowledge base is curated and gradually expanded. 



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